Returns & Exchanges Policy
Last Updated: 01/09/2025
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our returns and exchanges policy is designed to make the process simple and straightforward.
Returns
We offer a flexible return policy to ensure you’re happy with your purchase:
Return Eligibility
- Damaged or defective items: You can request a return within 30 days of receiving your order. Please provide photos of the issue when contacting us.
- Not as described / wrong item received: If the product you received does not match the description on our website or you received the wrong item, you are eligible for a return or exchange within 30 days of delivery. Please provide clear photos showing the difference between the received product and the product description.
- Changed your mind? Returns are accepted within 30 days of delivery if the item doesn’t meet your expectations.
- Items must be unused, in their original condition, and returned with all original packaging.
- Return shipping costs are covered by the customer, unless the product is faulty or damaged.
- Customized or personalized items cannot be returned unless defective.
Return Policy Enhancements
- Refund Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Store Credit Option: If you prefer, we can issue store credit instead of a refund, which will be available immediately upon approval.
- Return Shipping Assistance: For defective items, we will provide a prepaid return shipping label at no cost to you.
Exchanges
If you need a different size, color, or style, we offer a simple exchange process:
Exchange Eligibility
- Exchanges are accepted within 30 days of delivery.
- Items must be unused, unwashed, and unaltered, in their original condition, and returned with all original packaging.
- Exchange shipping costs are covered by the customer for the first exchange.
- If the item is defective or we sent the wrong item, we’ll cover all shipping costs for the exchange.
- Customized or personalized items cannot be exchanged unless defective.
Exchange Process Benefits
- Fast Processing: Exchanges are prioritized and processed within 2-3 business days after we receive your item.
- Price Adjustment: If the new item costs more, you’ll only pay the difference. If it costs less, we’ll issue a refund for the difference.
- Exchange Tracking: We’ll provide you with tracking information for your replacement item as soon as it ships.
How to Request a Return or Exchange
Contact Us
Email us at Contact Us with your order number and reason for return or exchange.
Receive Instructions
Our team will provide you with return instructions and, if applicable, a prepaid shipping label.
Send Item Back
Package the item securely with all original packaging and send it back to us using the provided instructions.
Processing
Once we receive and inspect the item, we’ll process your refund or exchange within 3-5 business days and notify you of the status.
Frequently Asked Questions
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
Can I exchange an item for something completely different?
Yes, you can exchange for any item of equal or lesser value. If the new item costs more, you’ll only need to pay the difference.
What if I received a damaged item?
Contact us immediately with photos of the damage. We’ll provide a prepaid return shipping label and send you a replacement at no additional cost.
Can I return sale items?
Sale items can be returned within 30 days of delivery, provided they meet our standard return conditions (unused, original packaging, etc.).
Need Help?
If you have any questions about returns, exchanges, or our policies, feel free to contact us: