Frequently Asked Questions

Once your order has shipped, you will receive an email with a link to tracking information. Customers can also log into their account and click on the “Orders” section to find Tracking Details.

For more detailed tracking information, you can visit our Order Tracking page which includes links to all our shipping carriers.

You can cancel your order or change your address within 24 hours after you have placed it. Need to change your order? First cancel it, then place a new one.

1. To cancel your order, please log into your account.
2. If you don’t have an account, create one below to process a cancellation.

Note: Guest Checkout does not automatically create an account for you.

You can change your shipping address within 1 hour of placement.

1. To update your order, please log into your account.
2. If you don’t have an account, create one below to process a cancellation.

Note: Guest Checkout does not automatically create an account for you.

We ship worldwide from Morocco to all countries. Shipping costs are calculated at checkout once you select your delivery country.

For detailed information about our shipping methods and policies, please visit our Shipping Policy page.

We work with several shipping providers to offer:

• Standard Shipping for regular or lightweight items.
• Express Shipping for faster delivery.
• Special handling for heavy or oversized products.

Any customs duties, VAT, or import taxes charged by your country are the customer’s responsibility. Delivery times may vary depending on your location and local customs clearance.

Delivery times vary depending on your location and the shipping method selected:

• In-stock items: We process and ship within 3 business days.
• Out-of-stock or custom items: Shipping occurs promptly as soon as your order is fully prepared and ready for dispatch.

You will receive a notification email as soon as your order ships.

We offer a flexible return policy to ensure you’re happy with your purchase:

• Damaged or defective items: You can request a return within 7 days of receiving your order.
• Changed your mind? Returns are accepted within 14 days of delivery if the item doesn’t meet your expectations.
• Items must be unused, in their original condition, and returned with all original packaging.
• Return shipping costs are covered by the customer, unless the product is faulty or damaged.
• Customized or personalized items cannot be returned unless defective.

For complete details, please visit our Returns & Exchanges Policy page.

If you need a different size, color, or style, we offer a simple exchange process:

• Exchanges are accepted within 14 days of delivery.
• Items must be unused, in their original condition, and returned with all original packaging.
• Exchange shipping costs are covered by the customer for the first exchange.
• If the item is defective or we sent the wrong item, we’ll cover all shipping costs for the exchange.
• Customized or personalized items cannot be exchanged unless defective.

To request a return or exchange:

1. Email us at support[@]waysouk.com with your order number and reason for return or exchange.
2. Our team will provide you with return instructions and, if applicable, a prepaid shipping label.
3. Package the item securely with all original packaging and send it back to us.
4. Once we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.

Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days.

Please note, depending on your bank, refunds can appear on your statement in different forms:

• A new line item: The refund is listed as a separate transaction
• Reversal charge: The original transaction will be voided.

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Yes, if you prefer, we can issue store credit instead of a refund, which will be available immediately upon approval of your return.

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payment information is processed securely and encrypted.

To create an account, click on the “Sign Up” or “Register” button on our website and fill in the required information. Having an account allows you to track orders, save shipping addresses, and expedite the checkout process.

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address and we’ll send you instructions to reset your password.

We take the protection of your personal information seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For detailed information, please review our Privacy Policy.

Yes, we offer customized or personalized products. Please note that customized items cannot be returned or exchanged unless they are defective. Shipping times for customized items may vary as they require special preparation.

Product availability is displayed on each product page. If an item is out of stock, you may have the option to receive notifications when it becomes available again. For custom items, production time will be specified on the product page.